Shipping Policy

Last updated: 19 August 2026

Thank you for shopping with Coolco. This Shipping Policy explains how orders placed through coolco.store are processed and delivered.

Order Processing

Orders are typically processed within 1–5 business days.

Processing time is the period between placing your order and your order being handed over to the shipping carrier.

Orders placed during weekends, public holidays or periods of unusually high demand may take slightly longer to process.

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where available.

Estimated Delivery Time

After your order has been processed and dispatched, delivery is typically estimated to take approximately:

5–9 business days

This means customers should generally allow approximately 6–14 business days from placing an order to receiving it, although many orders may arrive sooner.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our control, including courier delays, customs processing, severe weather, public holidays or unusually high shipping volumes.

Shipping Cost

Standard shipping costs:

£2.50 per order

The final shipping charge will be clearly displayed at checkout before payment is completed.

Tracking Your Order

Where tracking is available, tracking details will be sent to the email address provided during checkout once your order has been dispatched.

Tracking information can sometimes take a short period to update after the parcel has entered the carrier's network.

Shipping Locations

Available shipping destinations will be shown during checkout.

If your delivery address cannot be serviced, you will be unable to complete delivery to that location or we will contact you if an issue is identified after your order is placed.

Incorrect Delivery Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible at sidneybenlloyd@gmail.com.

Orders may begin processing shortly after purchase, so we cannot guarantee that delivery information can be changed once an order has entered fulfilment.

We cannot be responsible for failed deliveries caused by incorrect or incomplete information supplied by the customer.

Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us at sidneybenlloyd@gmail.com and include your order number.

We will investigate the shipment and assist you where possible.

Lost Orders

If tracking information indicates that your parcel may have been lost in transit, please contact us.

We will investigate the shipment with the relevant carrier and, where appropriate, arrange a replacement or refund.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the damage

• Clear photographs of the product and packaging

We will review the issue and arrange an appropriate solution.

Separate Shipments

In some circumstances, items within the same order may be shipped separately.

If this occurs, your order may arrive in more than one package and separate tracking information may be provided.

Contact Us

If you have any questions about shipping or your order, please contact:

Coolco
2A Connaught Avenue
London
E4 7AA
United Kingdom
Email: sidneybenlloyd@gmail.com
Phone: 07561 537529
Website: coolco.store