Returns & Refund Policy

At Coolco, we want you to be satisfied with your purchase. Please read our Returns & Refund Policy below before placing an order.

14-Day Return Policy

You have 14 days from the date you receive your order to notify us that you would like to return it.

Once you have notified us of your return, you must send the item back within 14 days.

To be eligible for a return, your item should be:

• In the same condition in which you received it

• Unused or only handled as reasonably necessary to inspect it

• Returned with its original packaging where reasonably possible

• Accompanied by proof of purchase

To request a return, please contact us at sidneybenlloyd@gmail.com before sending the item back.

Please do not return products without contacting us first.

Order Cancellations

Orders are processed as quickly as possible after they are placed.

Because fulfilment may begin shortly after an order is submitted, we cannot guarantee that an order can be changed or cancelled before dispatch.

This does not affect any cancellation or return rights you may have under applicable consumer law.

Return Shipping

Unless the product is faulty, damaged, incorrect or otherwise not as described, customers may be responsible for the cost of returning their order.

We recommend using a tracked delivery service when returning an item, as we cannot be responsible for returned parcels that are lost in transit.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, faulty, defective or you receive the wrong item, contact us as soon as possible at sidneybenlloyd@gmail.com.

Please include:

• Your order number

• A description of the issue

• Photographs or video showing the problem where appropriate

We will review the issue and arrange an appropriate replacement, refund or other remedy.

Your statutory rights regarding faulty or misdescribed goods are not affected by this policy.

Refunds

Once we receive and inspect your returned item, we will notify you about your refund.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Where required by applicable consumer law, the standard delivery charge paid on the original order will also be refunded.

Non-Returnable Items

Certain products may not be eligible for change-of-mind returns where an exemption under applicable consumer law applies, including certain personalised, perishable or sealed hygiene products once opened.

Please contact us before returning an item if you are unsure whether it is eligible.

Contact Us

For any questions regarding returns, refunds or your order, please contact:

Coolco
2A Connaught Avenue
London
E4 7AA
United Kingdom
Email: sidneybenlloyd@gmail.com
Phone: 07561 537529
Website: coolco.store

This policy does not affect your statutory consumer rights.